At Mateína, we're passionate about delivering exceptional yerba mate products and accessories. Due to food safety regulations, we do not accept returns or exchanges on any products, including loose leaf yerba mate, gourds, ready-to-drink cans, or powdered yerba mate electrolyte mixes. This policy ensures the safety and integrity of our consumable goods.

SATISFACTION GUARANTEE

We stand behind the quality of our products and want you to love your Mateína experience. If you're not fully satisfied, whether due to taste, quality, or other concerns, or if you receive a damaged, defective, or incorrect item, please contact us at info@mateina.ca as soon as possible. Include a photo of the item and, for canned drinks, the lot number found under the can.

For those who opted into Corso, we offer a comprehensive Satisfaction Guarantee that may include replacements or refunds for verified issues, including taste preferences or product performance. If you did not opt for Corso, we'll still review your concern and work to resolve it at our discretion.

CORSO PROTECTION

For complete peace of mind, we offer optional shipping protection and quality guarantee through Corso. By opting in for a small fee at checkout, you unlock our full Satisfaction Guarantee, covering issues like damage, loss, manufacturing defects, or dissatisfaction with your order. 

To file a Corso claim, visit https://app.corso.com/mateina-canada

If you did not opt for Corso, you can still reach out to us at info@mateina.ca for assistance with quality concerns, though coverage may be limited to verified manufacturing or shipping issues.

AMAZON PURCHASES

If you purchased Mateína products through Amazon, please contact Amazon's customer service directly for any issues related to your order, including damages, defects, or dissatisfaction. Amazon handles all returns, refunds, or replacements for purchases made on their platform, in accordance with their policies.

RETAIL PURCHASES

For Mateína products purchased at retail locations, returns or refunds must be requested directly at the store where you made your purchase, subject to that retailer’s terms and conditions. If you have concerns about quality, damage, or defects, please email us at info@mateina.ca. Include a photo of the affected item, the lot number (for canned drinks), and a photo of your receipt or other proof of purchase. We'll review your concern and work to resolve verified quality issues at our discretion, which may include replacements or other solutions.

REFUNDS

Approved refunds will be processed to your original payment method within 10 business days. Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account. If it's been more than 15 business days since approval, please contact us for support.

NEED HELP?

We're here to make your Mateína experience exceptional. Contact us anytime at info@mateina.ca with questions or concerns.