FAQ
-
Yerba Mate
-
Traditional Infusion
-
Conventional Infusion
-
Maintenance
-
Energy Infusion
-
Scientific Proof
-
Delivery, purchase & terms
Yerba Mate
Where does your mate come from?
Our mate comes from a family of farmers who practice responsible, fair trade and sustainable
agriculture in northern Argentina. More precisely, in the province of Misiones, Argentina.
Is your mate organic?
Our mate is grown without the use of pesticides, herbicides or artificial fertilizers. The methods used by our producers are done with respect for the native forests and lands of yerba mate. The chosen method allows a natural and sustainable cohabitation between these forests and the precious lands of yerba. To learn more, visit our page Origins.
What is «mateine»?
Mateine is a term used to describe the combination of stimulants present in the leaf of yerba mate. Specifically, mateine represents the combination of caffeine, theobromine and theophylline that is reputed to provide a unique energizing awakening. Learn more about mateine by visiting this blog post.
What mate leaves are made of?
The yerba mate infusion is a blend of leaves, stems and powder. These three elements come from the plant Ilex paraguariensis, the biological term used to identify the yerba mate plant.
Why do you leave the stems in the infusion, and not just the leaves?
The stems are left in the infusion because they act as a natural sugar. This naturally balances the bitterness present in the mate leaf. Moreover, it’s in this part (stems) of the plant that the concentration of theobromine (a stimulant with relaxing effects) is present in large quantities.
What is the difference between air-dried mate and smoked mate?
Traditionally, mate leaves are dried with wood smoke, which gives a unique taste and character to the infusion. Even today, this way of doing is still used by most farmers. However, if this type of mate is consumed in significant amounts, it can be harmful to the throat. This is why our mate is 100% air-dried, in this way, we can make sure that we get a product that is smoke free.
Where does the term "Yerba" come from?
The term Yerba means grass in Spanish.
Does mate cause throat cancer?
Only mate that is smoked with a high concentration of PAH can possibly be carcinogenic, if consumed at high frequency. However, our mate is air dried and is therefore PAH free.
Is it recommended to drink mate during pregnancy?
Health Canada recommends that women who are pregnant or breastfeeding should not exceed 300 mg of caffeine per day. Our dry mate infusion contains no more than 50-70 mg of caffeine per cup, while our can contains 130 mg of caffeine. Also, all traces of caffeine come naturally from the leaf of the yerba mate. In other words, no chemical or artificial ingredients.
Although it is indicated on our cans that consumption is not recommended for pregnant women, it’s important to know that this indication comes from a legal obligation issued by Health Canada based on the fact that any energy product exceeding 120 mg must add this indication to the packaging.
In other words, it is up to you to decide what is best for your body.
Although it is indicated on our cans that consumption is not recommended for pregnant women, it’s important to know that this indication comes from a legal obligation issued by Health Canada based on the fact that any energy product exceeding 120 mg must add this indication to the packaging.
In other words, it is up to you to decide what is best for your body.
How much mate can we consume in a day?
A well-filled gourd (50 grams) of dry mate, brewed until the mate is no longer tasty, contains about 270 mg of caffeine. Health Canada recommends that a healthy adult should not consume more than 400 mg of caffeine per day.
For an infusion other than through the traditional method, we recommend between 3 and 4 cups per day.
As for our energizing infusion which contains 130 mg, we recommend not to exceed the 400 mg recommended by Health Canada.
For an infusion other than through the traditional method, we recommend between 3 and 4 cups per day.
As for our energizing infusion which contains 130 mg, we recommend not to exceed the 400 mg recommended by Health Canada.
What makes Yerba Mate different from regular tea?
Firstly, the yerba mate plant (Ilex paraguariensis) is very different from the tea plant (Camilia Sinensis.) The yerba mate plant is known to have the energizing qualities of coffee, the health benefits of green tea and the euphoria of chocolate. The distinctive element; the presence of theobromine, also present in cocoa, is appreciated for its stimulant and relaxing effect. To learn more, go to this blog post.
Traditional Infusion
Why does the water temperature have to be 75 degrees during traditional brewing?
Just like green tea, the active elements and nutrients in the yerba Mate plant burns when it’s exposed to a temperature over 100 degrees. Moreover, the traditional infusion does not require any infusion time, so it must be consumed right away. Keep in mind that it’s important to keep the temperature low enough to drink the mate without burning your lips and mouth.
Why is it recommended to shake the gourd when adding mate?
It is recommended to shake the gourd so that the stems, powder and leaves are well distributed so that the water circulates well in the bombilla.
Why do I have to create a cavity in my bottle?
The space is used to add water for the first infusions, so that a portion of the mate stays dry. This way, there will be fresh mate for the future infusions.
How many times can I brew my mate?
Mate can be brewed between 15 to 20 times. In other words, until the mate has lost its flavor of the first few days.
Can I reuse the mate I brewed the day before, for example?
No. It is not recommended to reuse an infusion the next day. It will have oxidized and the taste will not be optimal.
Why is it not recommended to move our filter straw (Bombilla) during the traditional infusion?
Brewing the grass with the Bombilla may cause particles to enter the filter and clog it. This is also something prescribed in Latin traditions, the bombilla must remain in place.
Conventional Infusion
Can I brew my mate in another way than with the gourd and the bombilla?
Yes, mate can also be brewed with a French Press, a Bodum, a tea infuser, or in a refillable tea bag. The traditional method is still the most recommended to get the most out of Yerba Mate.
Maintenance
How do I clean my bombilla and gourd?
We recommend that you put your bombilla and your gourd in the dishwasher. Otherwise, rinsing with boiling water and air-drying will clean your gourd and your bombilla very well.
Energy Infusion
What do you mean when you say that your ready-to-drink is made from plants?
100% of the ingredients in the drink are herbal. No artificial ingredients are used.
How many mg of coffee is in your energy cans?
130 mg of caffeine is present in our energy infusion. The caffeine is 100% natural and comes entirely from the yerba mate leaf.
Would you recommend drinking your energy can during pregnancy?
Health Canada recommends that women who are pregnant or breastfeeding should not exceed 300 mg of caffeine per day. Our dry mate infusion contains no more than 50-70 mg of caffeine per cup, while our can contains 130 mg of caffeine. Also, all traces of caffeine come naturally from the leaf of the Yerba Maté. In other words, no chemical or artificial ingredients.
Although it is indicated on our cans that consumption is not recommended for pregnant women, it is important to know that this indication comes from a legal obligation issued by Health Canada based on the fact that any energy product exceeding 120 mg must add this indication to the packaging.
In other words, it is up to you to decide what is best for you and your body.
Although it is indicated on our cans that consumption is not recommended for pregnant women, it is important to know that this indication comes from a legal obligation issued by Health Canada based on the fact that any energy product exceeding 120 mg must add this indication to the packaging.
In other words, it is up to you to decide what is best for you and your body.
Scientific Proof
Can you provide scientific evidence of the benefits of mate consumption?
Yes, you can find all the scientific information and studies on the Benefits page of our website.
Delivery, purchase & terms
Do you ship internationally?
Yes, we ship worldwide. Additional charges may apply. Charges are calculated at checkout. The flat rate for shipping is $12. In Quebec, delivery is free on purchases of $45 and more. For the rest of Canada, shipping is free on orders of $75 or more.
What are the delivery times
Normally, your order is prepared within 24 to 72 hours of receipt. When it is prepared, it is ready to leave our warehouse. From the moment the package leaves the warehouse, delivery can take 24-48 hours anywhere in Quebec. For other Canadian provinces, shipping time may vary. Shipping times may be longer during busy periods such as the holiday season, Black Friday, etc.
Certain terms and conditions apply for remote areas. Mateina reserves the right not to offer free shipping to certain remote areas of Quebec, & Canada.
Do not hesitate to contact our customer service if you have any questions regarding delivery times: info@mateina.ca
Returns and Exchanges
Our products can be returned & exchanged within (15) days of receipt.
Products must be returned in their original condition, sealed and unused.
Refunds and returns of products purchased on mateina.ca must be handled directly with our customer service department at the following address: info@mateina.ca.
Refunds or exchanges will only be made once the products to be exchanged or refunded have been received at Mateina's warehouse. The procedure for returning a product for exchange or refund is as follows:
You must first contact our customer service department at info@mateina.ca to ensure that a refund or exchange is possible in the situation. It is your responsibility to return the product to us by shipping.
Products must be returned in their original condition, sealed and unused.
Refunds and returns of products purchased on mateina.ca must be handled directly with our customer service department at the following address: info@mateina.ca.
Refunds or exchanges will only be made once the products to be exchanged or refunded have been received at Mateina's warehouse. The procedure for returning a product for exchange or refund is as follows:
You must first contact our customer service department at info@mateina.ca to ensure that a refund or exchange is possible in the situation. It is your responsibility to return the product to us by shipping.
Products purchased at the point of sale
Returns and refunds must be made directly to the point of sale where the transaction was made. The terms and conditions are in this situation, those of the store where the products were originally purchased.
Error on Order/ Credit
We do not issue any credit in our online store.
If a product arrives damaged, or in the wrong size or flavor, you are required to contact customer service within (10) days of receipt of the package. After that, we will unfortunately not be able to offer you any compensation.
When you notice an error or damaged product in your package, please contact customer service at: info@mateina.ca. You will need to send a photo of the product to the same email address.
When you notice an error or damaged product in your package, please contact customer service at: info@mateina.ca. You will need to send a photo of the product to the same email address.
Promotional codes
Promotional codes cannot be cumulated.
Promotional codes must be applied at the time of purchase, at the time of check-out. The promotional code cannot be added after the purchase, on the order placed.
Certain products are not eligible for the application of a promotional code. For example, our gift boxes and subscriptions.
Each promotional code has different conditions of use (value, number of applications, limit, etc.). To find out the conditions please refer to Mateina's customer service, or to the company that issued the promotional code. It will not be possible for members of our team to modify these conditions of use at your request.
We reserve the right to deactivate a promotional code at any time.
Promotional codes must be applied at the time of purchase, at the time of check-out. The promotional code cannot be added after the purchase, on the order placed.
Certain products are not eligible for the application of a promotional code. For example, our gift boxes and subscriptions.
Each promotional code has different conditions of use (value, number of applications, limit, etc.). To find out the conditions please refer to Mateina's customer service, or to the company that issued the promotional code. It will not be possible for members of our team to modify these conditions of use at your request.
We reserve the right to deactivate a promotional code at any time.
Gift Cards
Our gift cards purchased on mateina.ca can only be used on the website. They may not be used in any point of sale distributing our products.
The gift card has no expiration date, and is non-refundable.
The gift card has no expiration date, and is non-refundable.
General Terms & Conditions
You can make a change to the order as long as it has not been processed (Prepared). If you wish to change the color, size, quantity or shipping address, please contact our customer service department directly the same day you place your order at: info@mateina.ca
If the order has been processed (Prepared), we will not be able to change the order. If you wish to make a return after receiving your order, please contact our customer service to obtain the procedure.
Where does your mate come from?
Our mate comes from a family of farmers who practice responsible, fair trade and sustainable
agriculture in northern Argentina. More precisely, in the province of Misiones, Argentina.
Is your mate organic?
Our mate is grown without the use of pesticides, herbicides or artificial fertilizers. The methods used by our producers are done with respect for the native forests and lands of yerba mate. The chosen method allows a natural and sustainable cohabitation between these forests and the precious lands of yerba. To learn more, visit our page Origins.
Can I brew my mate in another way than with the gourd and the bombilla?
Yes, mate can also be brewed with a French Press, a Bodum, a tea infuser, or in a refillable tea bag. The traditional method is still the most recommended to get the most out of Yerba Mate.
How do I clean my bombilla and gourd?
We recommend that you put your bombilla and your gourd in the dishwasher. Otherwise, rinsing with boiling water and air-drying will clean your gourd and your bombilla very well.
What do you mean when you say that your ready-to-drink is made from plants?
100% of the ingredients in the drink are herbal. No artificial ingredients are used.
Can you provide scientific evidence of the benefits of mate consumption?
Yes, you can find all the scientific information and studies on the Benefits page of our website.
What is «mateine»?
Mateine is a term used to describe the combination of stimulants present in the leaf of yerba mate. Specifically, mateine represents the combination of caffeine, theobromine and theophylline that is reputed to provide a unique energizing awakening. Learn more about mateine by visiting this blog post.
What mate leaves are made of?
The yerba mate infusion is a blend of leaves, stems and powder. These three elements come from the plant Ilex paraguariensis, the biological term used to identify the yerba mate plant.
Why do you leave the stems in the infusion, and not just the leaves?
The stems are left in the infusion because they act as a natural sugar. This naturally balances the bitterness present in the mate leaf. Moreover, it’s in this part (stems) of the plant that the concentration of theobromine (a stimulant with relaxing effects) is present in large quantities.
What is the difference between air-dried mate and smoked mate?
Traditionally, mate leaves are dried with wood smoke, which gives a unique taste and character to the infusion. Even today, this way of doing is still used by most farmers. However, if this type of mate is consumed in significant amounts, it can be harmful to the throat. This is why our mate is 100% air-dried, in this way, we can make sure that we get a product that is smoke free.
Where does the term "Yerba" come from?
The term Yerba means grass in Spanish.
Does mate cause throat cancer?
Only mate that is smoked with a high concentration of PAH can possibly be carcinogenic, if consumed at high frequency. However, our mate is air dried and is therefore PAH free.
Is it recommended to drink mate during pregnancy?
Health Canada recommends that women who are pregnant or breastfeeding should not exceed 300 mg of caffeine per day. Our dry mate infusion contains no more than 50-70 mg of caffeine per cup, while our can contains 130 mg of caffeine. Also, all traces of caffeine come naturally from the leaf of the yerba mate. In other words, no chemical or artificial ingredients.
Although it is indicated on our cans that consumption is not recommended for pregnant women, it’s important to know that this indication comes from a legal obligation issued by Health Canada based on the fact that any energy product exceeding 120 mg must add this indication to the packaging.
In other words, it is up to you to decide what is best for your body.
Although it is indicated on our cans that consumption is not recommended for pregnant women, it’s important to know that this indication comes from a legal obligation issued by Health Canada based on the fact that any energy product exceeding 120 mg must add this indication to the packaging.
In other words, it is up to you to decide what is best for your body.
How much mate can we consume in a day?
A well-filled gourd (50 grams) of dry mate, brewed until the mate is no longer tasty, contains about 270 mg of caffeine. Health Canada recommends that a healthy adult should not consume more than 400 mg of caffeine per day.
For an infusion other than through the traditional method, we recommend between 3 and 4 cups per day.
As for our energizing infusion which contains 130 mg, we recommend not to exceed the 400 mg recommended by Health Canada.
For an infusion other than through the traditional method, we recommend between 3 and 4 cups per day.
As for our energizing infusion which contains 130 mg, we recommend not to exceed the 400 mg recommended by Health Canada.
What makes Yerba Mate different from regular tea?
Firstly, the yerba mate plant (Ilex paraguariensis) is very different from the tea plant (Camilia Sinensis.) The yerba mate plant is known to have the energizing qualities of coffee, the health benefits of green tea and the euphoria of chocolate. The distinctive element; the presence of theobromine, also present in cocoa, is appreciated for its stimulant and relaxing effect. To learn more, go to this blog post.
Why does the water temperature have to be 75 degrees during traditional brewing?
Just like green tea, the active elements and nutrients in the yerba Mate plant burns when it’s exposed to a temperature over 100 degrees. Moreover, the traditional infusion does not require any infusion time, so it must be consumed right away. Keep in mind that it’s important to keep the temperature low enough to drink the mate without burning your lips and mouth.
Why is it recommended to shake the gourd when adding mate?
It is recommended to shake the gourd so that the stems, powder and leaves are well distributed so that the water circulates well in the bombilla.
Why do I have to create a cavity in my bottle?
The space is used to add water for the first infusions, so that a portion of the mate stays dry. This way, there will be fresh mate for the future infusions.
How many times can I brew my mate?
Mate can be brewed between 15 to 20 times. In other words, until the mate has lost its flavor of the first few days.
Can I reuse the mate I brewed the day before, for example?
No. It is not recommended to reuse an infusion the next day. It will have oxidized and the taste will not be optimal.
Why is it not recommended to move our filter straw (Bombilla) during the traditional infusion?
Brewing the grass with the Bombilla may cause particles to enter the filter and clog it. This is also something prescribed in Latin traditions, the bombilla must remain in place.
How many mg of coffee is in your energy cans?
130 mg of caffeine is present in our energy infusion. The caffeine is 100% natural and comes entirely from the yerba mate leaf.
Would you recommend drinking your energy can during pregnancy?
Health Canada recommends that women who are pregnant or breastfeeding should not exceed 300 mg of caffeine per day. Our dry mate infusion contains no more than 50-70 mg of caffeine per cup, while our can contains 130 mg of caffeine. Also, all traces of caffeine come naturally from the leaf of the Yerba Maté. In other words, no chemical or artificial ingredients.
Although it is indicated on our cans that consumption is not recommended for pregnant women, it is important to know that this indication comes from a legal obligation issued by Health Canada based on the fact that any energy product exceeding 120 mg must add this indication to the packaging.
In other words, it is up to you to decide what is best for you and your body.
Although it is indicated on our cans that consumption is not recommended for pregnant women, it is important to know that this indication comes from a legal obligation issued by Health Canada based on the fact that any energy product exceeding 120 mg must add this indication to the packaging.
In other words, it is up to you to decide what is best for you and your body.
Do you ship internationally?
Yes, we ship worldwide. Additional charges may apply. Charges are calculated at checkout. The flat rate for shipping is $12. In Quebec, delivery is free on purchases of $45 and more. For the rest of Canada, shipping is free on orders of $75 or more.
What are the delivery times
Normally, your order is prepared within 24 to 72 hours of receipt. When it is prepared, it is ready to leave our warehouse. From the moment the package leaves the warehouse, delivery can take 24-48 hours anywhere in Quebec. For other Canadian provinces, shipping time may vary. Shipping times may be longer during busy periods such as the holiday season, Black Friday, etc.
Certain terms and conditions apply for remote areas. Mateina reserves the right not to offer free shipping to certain remote areas of Quebec, & Canada.
Do not hesitate to contact our customer service if you have any questions regarding delivery times: info@mateina.ca
Returns and Exchanges
Our products can be returned & exchanged within (15) days of receipt.
Products must be returned in their original condition, sealed and unused.
Refunds and returns of products purchased on mateina.ca must be handled directly with our customer service department at the following address: info@mateina.ca.
Refunds or exchanges will only be made once the products to be exchanged or refunded have been received at Mateina's warehouse. The procedure for returning a product for exchange or refund is as follows:
You must first contact our customer service department at info@mateina.ca to ensure that a refund or exchange is possible in the situation. It is your responsibility to return the product to us by shipping.
Products must be returned in their original condition, sealed and unused.
Refunds and returns of products purchased on mateina.ca must be handled directly with our customer service department at the following address: info@mateina.ca.
Refunds or exchanges will only be made once the products to be exchanged or refunded have been received at Mateina's warehouse. The procedure for returning a product for exchange or refund is as follows:
You must first contact our customer service department at info@mateina.ca to ensure that a refund or exchange is possible in the situation. It is your responsibility to return the product to us by shipping.
Products purchased at the point of sale
Returns and refunds must be made directly to the point of sale where the transaction was made. The terms and conditions are in this situation, those of the store where the products were originally purchased.
Error on Order/ Credit
We do not issue any credit in our online store.
If a product arrives damaged, or in the wrong size or flavor, you are required to contact customer service within (10) days of receipt of the package. After that, we will unfortunately not be able to offer you any compensation.
When you notice an error or damaged product in your package, please contact customer service at: info@mateina.ca. You will need to send a photo of the product to the same email address.
When you notice an error or damaged product in your package, please contact customer service at: info@mateina.ca. You will need to send a photo of the product to the same email address.
Promotional codes
Promotional codes cannot be cumulated.
Promotional codes must be applied at the time of purchase, at the time of check-out. The promotional code cannot be added after the purchase, on the order placed.
Certain products are not eligible for the application of a promotional code. For example, our gift boxes and subscriptions.
Each promotional code has different conditions of use (value, number of applications, limit, etc.). To find out the conditions please refer to Mateina's customer service, or to the company that issued the promotional code. It will not be possible for members of our team to modify these conditions of use at your request.
We reserve the right to deactivate a promotional code at any time.
Promotional codes must be applied at the time of purchase, at the time of check-out. The promotional code cannot be added after the purchase, on the order placed.
Certain products are not eligible for the application of a promotional code. For example, our gift boxes and subscriptions.
Each promotional code has different conditions of use (value, number of applications, limit, etc.). To find out the conditions please refer to Mateina's customer service, or to the company that issued the promotional code. It will not be possible for members of our team to modify these conditions of use at your request.
We reserve the right to deactivate a promotional code at any time.
Gift Cards
Our gift cards purchased on mateina.ca can only be used on the website. They may not be used in any point of sale distributing our products.
The gift card has no expiration date, and is non-refundable.
The gift card has no expiration date, and is non-refundable.
General Terms & Conditions
You can make a change to the order as long as it has not been processed (Prepared). If you wish to change the color, size, quantity or shipping address, please contact our customer service department directly the same day you place your order at: info@mateina.ca
If the order has been processed (Prepared), we will not be able to change the order. If you wish to make a return after receiving your order, please contact our customer service to obtain the procedure.