FAQ
-
FAQ
FAQ
What is yerba mate?
Yerba Mate (yer-bah mah-tay) is plant cousin to tea that stands out by its energizing effects, nutritional profile, taste and its way of drinking. Native to northern Argentina, Paraguay and southern Brazil, mate has its own culture based on the values of friendship and sharing. Our mate is cultivated by a fourth-generation farmer family in the province of Misiones, northeastern Argentina.
Is your yerba mate organic?
YES! We are proud to offer yerba mate grown without the use of pesticides, herbicides or artificial fertilizers.
Where does your yerba mate come from?
Our mate comes from a family of farmers who practice responsible, fair trade and sustainable
agriculture in northern Argentina. More precisely, in the province of Misiones, Argentina. Our yerba mate is cultivated with respect for the native forests. The chosen method allows a natural and sustainable cohabitation between the forests and the precious lands of yerba mate.
What are the benefits of yerba mate?
Read all the benefits here: https://mateina.ca/pages/health-benefits-of-yerba-mate-copy
What are the ingredients in your products?
Our products are proudly made out of 100% organic and natural ingredients only.
You can find the detailed ingredient list and nutritional facts on each individual product page, or on directly on the products.
You can find the detailed ingredient list and nutritional facts on each individual product page, or on directly on the products.
Do you use artificial sweeteners or aspartame in your products?
There are no sweeteners, aspartame or any "fake" sugars in our products.
What is the differences between Mateina and traditional energy drinks?
An energy drink is a sparkling water base in which sugar or fake sugar (usually a lot) and several caffeine extracts are added, which provide the intense boost, intense taste and the side effects we don't like.
Mateina's energy infusions:
- Contain 4x less sugar than a traditional energy drink
- Are made with simple, natural & organic ingredients only
- Contain 130 mg of natural caffeine from yerba mate only which assures the gentle, balanced energy we love
- Taste a lot lighter than traditional energy drink, just like a delicious, refreshing homemade iced tea
Read 3 good reasons to swap your usual energy drink with our Yerba Mate here: https://mateina.ca/blogs/news/3-good-reasons-to-swap-your-usual-energy-drink-with-our-yerba-mate
Mateina's energy infusions:
- Contain 4x less sugar than a traditional energy drink
- Are made with simple, natural & organic ingredients only
- Contain 130 mg of natural caffeine from yerba mate only which assures the gentle, balanced energy we love
- Taste a lot lighter than traditional energy drink, just like a delicious, refreshing homemade iced tea
Read 3 good reasons to swap your usual energy drink with our Yerba Mate here: https://mateina.ca/blogs/news/3-good-reasons-to-swap-your-usual-energy-drink-with-our-yerba-mate
What is the difference between yerba mate and traditional tea?
The yerba mate plant (Ilex paraguariensis) is different from the tea plant (Camilia Sinensis.) and growth only in South America. The yerba mate plant is known to have the energizing qualities of coffee, the health benefits of green tea and the euphoria of chocolate. The distinctive element; the presence of theobromine, also present in cocoa, is appreciated for its stimulant and relaxing effect.
Is your yerba mate smoked?
Our Yerba Mate is 100% air dried through a process that use warm air instead of smoke. That drying system enable the leaves to be free of PAHs. This creates a safe, healthy and light tasting yerba mate.
Why do you leave the stems in your loose leaf blends, and not just the leaves?
The stems are left because they act as a natural sugar and naturally balance the bitterness present in the yerba mate leaf. Moreover, it’s in this part (stems) of the plant that the concentration of theobromine (a stimulant with relaxing effects) is present in large quantities.
Do your Mateina ready-to-drink infusions have to be kept cold?
You can store Mateina ready-to-drink infusions at any temperature. We highly recommend refrigerating Mateina before consumption for the best drinking experience!
How many mg of coffee is in a Mateina ready-to-drink infusion?
130 mg, entirely from yerba mate.
How much mate can we consume in a day?
A well-filled gourd (50 grams) of dry mate, brewed until the mate is no longer tasty, contains about 180 mg of caffeine. As for our ready-to-drink infusions, they contain 130 mg of caffeine. Health Canada recommends that a healthy adult should not consume more than 400 mg of caffeine per day.
How many times can I brew my mate?
Mate can be brewed between 15 to 20 times. In other words, until the mate has lost its flavor of the first few sips. Read on how to prepare yerba mate the traditional way: https://mateina.ca/blogs/news/how-do-i-brew-my-mate-the-traditional-way
Can I reuse the mate I brewed the day before?
No. It is not recommended to reuse an infusion the next day. It will have oxidized and the taste will not be optimal.
Why does the water temperature have to be 75 degrees during traditional brewing?
Just like green tea, the active elements and nutrients in the yerba Mate plant burns when it’s exposed to a temperature over 100 degrees. Moreover, the traditional infusion does not require any infusion time, so it must be consumed right away. Keep in mind that it’s important to keep the temperature low enough to drink the mate without burning your lips and mouth. To read 4 mistakes to avoid when preparing mate, go this blog post: https://mateina.ca/blogs/news/4-mistakes-to-avoid-when-preparing-mate
Is it recommended to drink yerba mate during pregnancy?
Health Canada recommends that women who are pregnant or breastfeeding should not exceed 300 mg of caffeine per day. A traditional gourd contains about 180mg of caffeine, while our cans contain 130 mg. Health Canada requires that energy products exceeding 120mg of caffeine indicate on their packaging that their consumption is not recommended for pregnant women.
Returns and Exchanges
All product are final sale. If you have special inquiry please contact us at info@mateina.ca
What are the delivery times
Normally, your order is prepared within 24 to 72 hours of receipt. When it is prepared, it is ready to leave our warehouse. From the moment the package leaves the warehouse, delivery can take 24-48 hours in most of Quebec and Ontario. For other Canadian provinces, shipping time may vary. Shipping times may be longer during busy periods such as the holiday season, Black Friday, etc. Certain terms and conditions apply for remote areas. Mateina reserves the right not to offer free shipping to certain remote areas of Quebec, & Canada. Do not hesitate to contact our customer service if you have any questions regarding delivery times: info@mateina.ca
What are the shipping fees?
QC + ONT: Shipping is FREE on orders $45 or more, or $8 on orders between $0-44.99
Rest of Canada: Shipping is FREE on orders $70 or more, or $12 on orders between $0-69.99
International: Shipping rates depend on your area
Rest of Canada: Shipping is FREE on orders $70 or more, or $12 on orders between $0-69.99
International: Shipping rates depend on your area
Can I track my order?
Yes, a tracking number will be sent to you once your order is fulfilled. Please allow some time (generally from 24-48h) for the status of the shipment to correctly display on the tracking tools.
Can I combine promotions?
Promotions and/or promotional codes cannot be cumulated.
Promotional codes must be applied at the time of purchase, at the time of check-out. The promotional code cannot be added after the purchase, on the order placed.
Certain products are not eligible for the application of a promotional code. For example, our gift boxes and subscriptions.
Each promotional code has different conditions of use (value, number of applications, limit, etc.). To find out the conditions please refer to Mateina's customer service, or to the company that issued the promotional code. It will not be possible for members of our team to modify these conditions of use at your request.
We reserve the right to deactivate a promotional code at any time.
Promotional codes must be applied at the time of purchase, at the time of check-out. The promotional code cannot be added after the purchase, on the order placed.
Certain products are not eligible for the application of a promotional code. For example, our gift boxes and subscriptions.
Each promotional code has different conditions of use (value, number of applications, limit, etc.). To find out the conditions please refer to Mateina's customer service, or to the company that issued the promotional code. It will not be possible for members of our team to modify these conditions of use at your request.
We reserve the right to deactivate a promotional code at any time.
General Terms & Conditions
You can make a change to the order as long as it has not been processed (Prepared). If you wish to change the color, size, quantity or shipping address, please contact our customer service department directly the same day you place your order at: info@mateina.ca
If the order has been processed (Prepared), we will not be able to change the order. If you wish to make a return after receiving your order, please contact our customer service to obtain the procedure.
What is yerba mate?
Yerba Mate (yer-bah mah-tay) is plant cousin to tea that stands out by its energizing effects, nutritional profile, taste and its way of drinking. Native to northern Argentina, Paraguay and southern Brazil, mate has its own culture based on the values of friendship and sharing. Our mate is cultivated by a fourth-generation farmer family in the province of Misiones, northeastern Argentina.
Is your yerba mate organic?
YES! We are proud to offer yerba mate grown without the use of pesticides, herbicides or artificial fertilizers.
Where does your yerba mate come from?
Our mate comes from a family of farmers who practice responsible, fair trade and sustainable
agriculture in northern Argentina. More precisely, in the province of Misiones, Argentina. Our yerba mate is cultivated with respect for the native forests. The chosen method allows a natural and sustainable cohabitation between the forests and the precious lands of yerba mate.
What are the benefits of yerba mate?
Read all the benefits here: https://mateina.ca/pages/health-benefits-of-yerba-mate-copy
What are the ingredients in your products?
Our products are proudly made out of 100% organic and natural ingredients only.
You can find the detailed ingredient list and nutritional facts on each individual product page, or on directly on the products.
You can find the detailed ingredient list and nutritional facts on each individual product page, or on directly on the products.
Do you use artificial sweeteners or aspartame in your products?
There are no sweeteners, aspartame or any "fake" sugars in our products.
What is the differences between Mateina and traditional energy drinks?
An energy drink is a sparkling water base in which sugar or fake sugar (usually a lot) and several caffeine extracts are added, which provide the intense boost, intense taste and the side effects we don't like.
Mateina's energy infusions:
- Contain 4x less sugar than a traditional energy drink
- Are made with simple, natural & organic ingredients only
- Contain 130 mg of natural caffeine from yerba mate only which assures the gentle, balanced energy we love
- Taste a lot lighter than traditional energy drink, just like a delicious, refreshing homemade iced tea
Read 3 good reasons to swap your usual energy drink with our Yerba Mate here: https://mateina.ca/blogs/news/3-good-reasons-to-swap-your-usual-energy-drink-with-our-yerba-mate
Mateina's energy infusions:
- Contain 4x less sugar than a traditional energy drink
- Are made with simple, natural & organic ingredients only
- Contain 130 mg of natural caffeine from yerba mate only which assures the gentle, balanced energy we love
- Taste a lot lighter than traditional energy drink, just like a delicious, refreshing homemade iced tea
Read 3 good reasons to swap your usual energy drink with our Yerba Mate here: https://mateina.ca/blogs/news/3-good-reasons-to-swap-your-usual-energy-drink-with-our-yerba-mate
What is the difference between yerba mate and traditional tea?
The yerba mate plant (Ilex paraguariensis) is different from the tea plant (Camilia Sinensis.) and growth only in South America. The yerba mate plant is known to have the energizing qualities of coffee, the health benefits of green tea and the euphoria of chocolate. The distinctive element; the presence of theobromine, also present in cocoa, is appreciated for its stimulant and relaxing effect.
Is your yerba mate smoked?
Our Yerba Mate is 100% air dried through a process that use warm air instead of smoke. That drying system enable the leaves to be free of PAHs. This creates a safe, healthy and light tasting yerba mate.
Why do you leave the stems in your loose leaf blends, and not just the leaves?
The stems are left because they act as a natural sugar and naturally balance the bitterness present in the yerba mate leaf. Moreover, it’s in this part (stems) of the plant that the concentration of theobromine (a stimulant with relaxing effects) is present in large quantities.
Do your Mateina ready-to-drink infusions have to be kept cold?
You can store Mateina ready-to-drink infusions at any temperature. We highly recommend refrigerating Mateina before consumption for the best drinking experience!
How many mg of coffee is in a Mateina ready-to-drink infusion?
130 mg, entirely from yerba mate.
How much mate can we consume in a day?
A well-filled gourd (50 grams) of dry mate, brewed until the mate is no longer tasty, contains about 180 mg of caffeine. As for our ready-to-drink infusions, they contain 130 mg of caffeine. Health Canada recommends that a healthy adult should not consume more than 400 mg of caffeine per day.
How many times can I brew my mate?
Mate can be brewed between 15 to 20 times. In other words, until the mate has lost its flavor of the first few sips. Read on how to prepare yerba mate the traditional way: https://mateina.ca/blogs/news/how-do-i-brew-my-mate-the-traditional-way
Can I reuse the mate I brewed the day before?
No. It is not recommended to reuse an infusion the next day. It will have oxidized and the taste will not be optimal.
Can I brew my mate in another way than with the gourd and the bombilla?
Yes, mate can also be brewed with a French Press, a Bodum, a tea infuser, or in a refillable tea bag. The traditional method is still the most recommended to get the most out of Yerba Mate.
Why does the water temperature have to be 75 degrees during traditional brewing?
Just like green tea, the active elements and nutrients in the yerba Mate plant burns when it’s exposed to a temperature over 100 degrees. Moreover, the traditional infusion does not require any infusion time, so it must be consumed right away. Keep in mind that it’s important to keep the temperature low enough to drink the mate without burning your lips and mouth. To read 4 mistakes to avoid when preparing mate, go this blog post: https://mateina.ca/blogs/news/4-mistakes-to-avoid-when-preparing-mate
Is it recommended to drink yerba mate during pregnancy?
Health Canada recommends that women who are pregnant or breastfeeding should not exceed 300 mg of caffeine per day. A traditional gourd contains about 180mg of caffeine, while our cans contain 130 mg. Health Canada requires that energy products exceeding 120mg of caffeine indicate on their packaging that their consumption is not recommended for pregnant women.
Returns and Exchanges
All product are final sale. If you have special inquiry please contact us at info@mateina.ca
What are the delivery times
Normally, your order is prepared within 24 to 72 hours of receipt. When it is prepared, it is ready to leave our warehouse. From the moment the package leaves the warehouse, delivery can take 24-48 hours in most of Quebec and Ontario. For other Canadian provinces, shipping time may vary. Shipping times may be longer during busy periods such as the holiday season, Black Friday, etc. Certain terms and conditions apply for remote areas. Mateina reserves the right not to offer free shipping to certain remote areas of Quebec, & Canada. Do not hesitate to contact our customer service if you have any questions regarding delivery times: info@mateina.ca
What are the shipping fees?
QC + ONT: Shipping is FREE on orders $45 or more, or $8 on orders between $0-44.99
Rest of Canada: Shipping is FREE on orders $70 or more, or $12 on orders between $0-69.99
International: Shipping rates depend on your area
Rest of Canada: Shipping is FREE on orders $70 or more, or $12 on orders between $0-69.99
International: Shipping rates depend on your area
Can I track my order?
Yes, a tracking number will be sent to you once your order is fulfilled. Please allow some time (generally from 24-48h) for the status of the shipment to correctly display on the tracking tools.
Can I combine promotions?
Promotions and/or promotional codes cannot be cumulated.
Promotional codes must be applied at the time of purchase, at the time of check-out. The promotional code cannot be added after the purchase, on the order placed.
Certain products are not eligible for the application of a promotional code. For example, our gift boxes and subscriptions.
Each promotional code has different conditions of use (value, number of applications, limit, etc.). To find out the conditions please refer to Mateina's customer service, or to the company that issued the promotional code. It will not be possible for members of our team to modify these conditions of use at your request.
We reserve the right to deactivate a promotional code at any time.
Promotional codes must be applied at the time of purchase, at the time of check-out. The promotional code cannot be added after the purchase, on the order placed.
Certain products are not eligible for the application of a promotional code. For example, our gift boxes and subscriptions.
Each promotional code has different conditions of use (value, number of applications, limit, etc.). To find out the conditions please refer to Mateina's customer service, or to the company that issued the promotional code. It will not be possible for members of our team to modify these conditions of use at your request.
We reserve the right to deactivate a promotional code at any time.
General Terms & Conditions
You can make a change to the order as long as it has not been processed (Prepared). If you wish to change the color, size, quantity or shipping address, please contact our customer service department directly the same day you place your order at: info@mateina.ca
If the order has been processed (Prepared), we will not be able to change the order. If you wish to make a return after receiving your order, please contact our customer service to obtain the procedure.